No Penalty For Bookmaker That Targeted Problem Gamblers: Difference between revisions
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Latest revision as of 04:21, 1 April 2026
An online bookmaker that sent out hundreds of marketing messages to individuals on the self-exclusion register has avoided a monetary charge, but has paid a $500,000 fine for sending out spam to consumers.
PointsBet contravened laws relating to BetStop - the nationwide self-exclusion register, by postponing closing accounts of clients who had actually registered and sending out marketing messages to self-excluded people.
It also sent out more than 800 messages that breached Australia's e-marketing laws, an investigation by the and Media Authority found.
More prohibited online betting websites have been obstructed following ACMA investigations. Illegal betting services are not likely to have client protections and users risk losing their cash. View information about obstructed sites at
https://t.co/NaQKPrOEYV pic.twitter.com/AGNfPIGqRk
- ACMA (@acmadotgov) May 14, 2025
ACMA stated a monetary charge was "not available" for the NSER breaches due to the "complex and unique matters examined" and PoinstBet would instead undergo "detailed court-enforceable endeavors".
"A failure to comply with an enforceable endeavor can result in court-ordered punitive damages," ACMA stated in a statement.
The investigation discovered PointsBet sent out 508 marketing messages to self-excluded people in August and September 2023.
By law, people signed up with the NSER should not be sent marketing products from a licensed betting service.
There were "no excuses" for gambling business that stop working to comprehend their legal commitments given the dangers to people experiencing gambling damages, ACMA Chair Nerida O'Loughlin said.
"It is deeply concerning that these failures have actually impacted PointsBet's clients, some of whom had actually taken proactive steps to exclude themselves from online betting," she stated.
People registering to the NSER were taking favorable steps and and their decision "need to not be jeopardized by business like PointsBet", Ms O'Loughlin said
ACMA discovered that no left out consumers were able to position bets with PointsBet during the period examined.
The endeavors dedicate PointsBet to evaluations of its compliance with spam and NSER laws, actioning any recommended improvements and offering routine training for all pertinent personnel.
"This action must serve as an alerting to all betting providers that they should fulfill their legal commitments or face the effects," Ms O'Loughlin stated.
PointsBet was fined $500,800 for 705 emails sent out in 2023 which contained a direct link to its betting products without consisting of an "unsubscribe" function.
National Gambling Helpline 1800 858 858